Talk to customers · Shared inbox
Every conversation in one inbox your whole team shares.
WhatsApp, SMS and email land in one list. Anyone on your team can reply, see what was said before, and pass a conversation to the right person.
Inbox · Hodan Beauty
guulhubTodayInboxPipelineScheduleFinanceReports
SMSahra MaxamedWhatsApp · 2mNew
ACAmina CaliSMS · 14m
FNFadumo NuurEmail · 1h
WhatsApp
Your booking is confirmed: Facial, Thursday at 2:30 pm with Hodan.
Confirm
GuulAI draft: Thank you, Sahra. Paid $35 by EVC Plus. Receipt #1042.What gets better
Shared inbox
Nothing gets missedUnanswered messages rise to the top, with how long each customer has been waiting.
The whole storyEvery message sits beside the customer's bookings, orders and payments.
One number, many handsYour team replies from one business number. No more passing a single phone around.
Quick repliesSaved answers for prices, opening hours and directions, sent in one tap.
Team inbox
Assign it, answer it, close it.
Give a conversation to the right person. Leave a private note for a colleague. Mark it done when the customer is happy.
- Assign conversations to staff
- Private notes inside the thread
- Open, waiting and done lists
- See who is typing
Inbox · Hodan Beauty
guulhubTodayInboxPipelineScheduleFinanceReports
SMSahra MaxamedWhatsApp · 2mNew
ACAmina CaliSMS · 14m
FNFadumo NuurEmail · 1h
WhatsApp
Your booking is confirmed: Facial, Thursday at 2:30 pm with Hodan.
Confirm
GuulAI draft: Thank you, Sahra. Paid $35 by EVC Plus. Receipt #1042.GuulAI
A draft reply ready before you start typing.
GuulAI reads the conversation and suggests a reply in Somali or English. Change a word or send it as it is.
- Suggested replies in Somali and English
- Summaries of long conversations
- Spots when a customer is ready to buy
GuulAI · Suggestions
guulhubTodayInboxPipelineScheduleFinanceReports
Before you call Axmed CaliCustomer since March. Asked for a quote last week and opened it twice. Usually pays by EVC Plus. Likely ready to go ahead.
Worth a message todayFaadumo Xirsi · Due back this weekDraftCabdi Nuur · Quote going cold, 5 daysDraftNasra Jaamac · Has not visited in 60 daysDraft
Shared inbox
How it works
- 1Connect your channelsYour WhatsApp number, your SMS sender name and your email, all joined in one inbox.
- 2Add your teamEach person signs in with their own account and sees what their role allows.
- 3Reply from anywhereOn the counter computer or on your phone. The conversation is the same everywhere.
Questions
Shared inbox
Can I still use WhatsApp on my phone?
Your team replies through GuulHub, on the phone or the computer, so every conversation is shared and saved.
Are old conversations kept?
Yes. Every conversation stays on the customer's record, so anyone picking it up sees the full history.
Can I limit what staff see?
Yes. Roles decide who sees which conversations, records and money.
Works with
Branded WhatsApp & SMSYour business name on every messageCampaignsOffers to the right customers, at the right timeAutomations & chatbotsFollow-ups and answers that happen without youLead captureFacebook, Instagram, web forms and QR postersHelpdesk & supportEvery complaint and request, tracked to done