Talk to customers · Helpdesk & support
Solve every customer problem, and prove it.
Complaints, returns, warranty claims and requests become tickets with an owner, a deadline and a history. Customers get updates on WhatsApp. You see what is open and how fast your team resolves it.
Inbox · Xamar Home Store
guulhubTodayInboxPipelineScheduleFinanceReports
ONOnline order #911WhatsApp · 2mNew
KAKhadra AxmedSMS · 14m
TFThermos flask 1LEmail · 1h
WhatsApp
Here is the tea set you asked about: 6 cups, gold rim, $25.
Order it
GuulAI draft: Order #914 confirmed. Paid $25 by EVC Plus. Delivery tomorrow.What gets better
Helpdesk & support
Nothing forgottenEvery request becomes a ticket with an owner and a due time.
Customers kept informedStatus updates go out on WhatsApp or SMS as the ticket moves.
Deadlines that matterResponse and resolution targets, with warnings before they are missed.
Know your serviceOpen tickets, response times and satisfaction by team member.
Tickets
From a WhatsApp complaint to a closed ticket.
Turn any conversation into a ticket in one tap. Assign it, set the priority, and follow it through to done, with the full conversation attached.
- Tickets from WhatsApp, SMS, email and web
- Priorities, owners and due times
- Internal notes and hand-offs
Inbox · Xamar Home Store
guulhubTodayInboxPipelineScheduleFinanceReports
ONOnline order #911WhatsApp · 2mNew
KAKhadra AxmedSMS · 14m
TFThermos flask 1LEmail · 1h
WhatsApp
Here is the tea set you asked about: 6 cups, gold rim, $25.
Order it
GuulAI draft: Order #914 confirmed. Paid $25 by EVC Plus. Delivery tomorrow.Service levels
See how well you look after customers.
Targets for first reply and resolution, satisfaction ratings after every ticket, and a board of what needs attention now.
- Response and resolution targets
- Satisfaction ratings
- Team performance
Reports · Customers
guulhubTodayInboxPipelineScheduleFinanceReports
New customers146
Came back62%
Drifting away38
Returning customers by month
XAXaliimo AadanLast visit 71 days agoSend offer
IJIbrahim JaamacLast visit 64 days agoSend offer
Helpdesk & support
How it works
- 1Set your categoriesComplaints, returns, warranty, questions: whatever your business handles.
- 2Set your targetsHow fast you want to reply and resolve.
- 3Work the queueTickets arrive, get assigned and get closed.
Questions
Helpdesk & support
Can a WhatsApp message become a ticket?
Yes. Any conversation in the inbox becomes a ticket in one tap, with the messages attached.
Do customers see ticket updates?
Yes, on WhatsApp or SMS, in your business name.
Can I measure satisfaction?
Yes. Customers rate the help they received when a ticket closes.